Nu söker vi en expertkonsult inom ITSM processer och verktyg till en av våra prioriterade kunder inom finans för ett uppdrag att upphandla och implementera ett Enterprise Service Management verktyg.

Roll: Produktexpert – IT Service Management – Experienced Manager in Enterprise Service Management tools (IT4IT)

Period: 2020-02-10 – 2021-06-30 Omfattning: 100%

Arbetsuppgifter
Strong skills in Enterprise Service Management tools, Service Management, Service Delivery and Processes. +10 years within Service Management with expertise in areas such as IT processes and supporting tools to the IT organization. With your experience you will become a key holder in the procurement of an Enterprise Service Management tool and you will be a part of a strategic project that have the purpose to transform the IT organization from being technology-oriented to service-oriented. The project shall implement and establish tools and processes supporting a new service-oriented delivery organization.

Kompetenskrav
+10 years of experience from implementation of common ITSM core processes. Experience of being a process- and tool expert in a team. Expert in procurement of ITSM tools (+5 times at large companies). Understanding of the IT business requirements and what is required from IT to meet those goals. Investigations and analysis, requirements and preparations for decisions regarding RFP for Enterprise Service Management tool. Knowledge and experience from IT operating models such as IT4IT or similar. Knowledge of transformation and coaching of ITSM and of ITSM-tools Experience from large and complex IT organizations. Experience from the main ITSM vendors on the market. Experience from financial services industry.

Uppdraget startar i mitten av februari och pågår till och med juni 2021. Omfattning 100%, centralt i Stockholm.

Som vanligt vänder vi oss primärt till dig som är egenföretagare alternativt tillhör en liten konsultorganisation.
Du får gärna skicka en intresseanmälan med konsultprofil direkt till malin@houseofskills.se senast den 30 januari

 

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